Senior WFM Specialist
Senior WFM Specialist
eDreams ODIGEO is the worlds leading travel subscription platform and one of the largest e-commerce businesses in Europe. Under its four renowned online travel agency brands - eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo - it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with nearly 700 airlines. The business conceptualised Prime, the first subscription product in the travel sector which has topped 5 million members since launching in 2017. The brand offers the best quality products in regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental and travel insurance to make travel easier, more accessible, and better value for consumers across the globe.
We are looking for a highly motivated and data-driven person to join our Customer Experience organisation and our global workforce management function, to ensure we deliver a best in class performance from our outsourced centres. The role will be responsible for creating world class processes for forecasting, capacity planning and real time management.. You will be helping us build and execute on our strategic vision to deliver a world class experience for our 18+ million customers. The role will have high exposure to senior stakeholders, both internally and externally, and require working cross-functionally across the organisation.
What you will do:
? You will have a great lifestyle and work-life-balance with our flexible hours policy and short Friday schedule (9am-3pm)
? At eDreams your team decides how often they meet: Flexible work policy with different hybrid options from Spain. Check with your recruiter for more details for this specific vacancy
✈ Free eDreams Prime Plus subscription to benefit from significant discounts on your flights and hotel bookings. Now you can include your friends and family too!
?♂️ Discounted gym memberships
? Free subscription to Coursera, a top-notch external learning platform
? Flexible remuneration plan that allows you to redistribute part of your annual remuneration in goods and services, paying reduced tax rates, such as your kids education, public transport, restaurants, and private health insurance.
Free English and Spanish courses
? Fresh fruit and free coffee in the office (with many types of milk alternatives)
? New to the city? We also offer great relocation packages (including visa support for specific open positions)
✨ Office in the heart of Barcelona with a beautiful rooftop terrace to have a break or enjoy our social activities - yes, parties are welcome here!
… And the opportunity to work in a dynamic, dedicated, fun and passionate team of professionals. We journey together!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.
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Fecha de publicación: 28/03/2024