Service Operations Engineer, Spain

Service Operations Engineer
Join Aristocrat in Bringing Joy to Life Through the Power of Play. Be part of our growing global team where people come first because they fuel our success. Here it s All About the Player and we create a world of its own for everyone everywhere with premium casino and world-class digital and mobile products. Our value of Good Business Good Citizen ensures that corporate growth and responsible gameplay go hand in hand to help our industry remain sustainable.
Aristocrat offers a highly diverse inclusive and equitable culture as well as the professional tools and resources to ensure your Talent is Unleashed. We achieve success through Collective Brilliance. Individually we are great but together we are unstoppable. Aristocrat enhances the player experience and careers with opportunities featuring meaningful challenges strong advancement potential and global exposure.
Explore a Career with Our Team Aristocrat Interactive
What Youll Do
Provide Tier 3/4 services for internal and external entities provide high level of support to meet the customer SLA and minimize escalations to R D
Interface with various Departments R D and Customer Support groups to address product issues in complex environments
Own troubleshoot and solve customer technical issues using collaboration troubleshooting best practices and transparency within and across teams
Prioritize monitor and be responsible for the progress of all problems reported
Communicate with a customer in e-mails JIRA items and conference calls
Manage critical escalations during on and off hours
What Were Looking For
Ability to work in shifts Must
Excellent verbal and written communication skills in English Must
Proven ability to troubleshoot and resolve technical issues in a creative customer-oriented and results-driven mindset Must
Bachelors degree in Computer Science / Software Engineering (or similar) An advantage
Strong understanding of web and web-related technologies and Client/Server applications An advantage
Previous experience in SQL An advantage
2+ years of relevant experience in a customer-focused position involving technical knowledge An advantage
Experience with Web debugging tools An advantage
Service Oriented and good communication and interpersonal skills
Fast self-learner hardworking team player organized and responsible dynamic motivated and independent
Company Summary Please note that recruitment and work assignments will be handled by Aristocrat however this role will be hired through our trusted third-party Professional Employer Organization (PEO). The PEO will handle payroll benefits and HR administration ensuring a seamless employment experience.
Aristocrat Interactive
Aristocrat Interactive is Aristocrat Leisure Limited s (ASX ALL) regulated online Real Money Gaming (RMG) business and was formed in 2024 when the Anaxi and NeoGames businesses (Anaxi NeoGames Aspire Global BtoBet and Pariplay) came together. The business is an industry leader in content and technology solutions for online RMG with a full-service offering that includes content proprietary technology platforms and a range of value added services across iLottery iGaming and Online Sports Betting (OSB).
About Aristocrat Aristocrat Leisure Limited (ASX ALL) is a leading gaming content creation company powered by technology to deliver industry-leading casino games together with mobile games and online real money games collectively entertaining millions of players worldwide every day. Headquartered in Sydney Australia Aristocrat has three operating business units spanning regulated land-based gaming (Aristocrat Gaming) mobile games publishing (Pixel United) and regulated online real money (Aristocrat Interactive). Our team of over 8 500 people across the globe are united by our company mission to bring joy to life through the power of play.
Our Values
All about the Player
Talent Unleashed
Collective Brilliance
Good Business Good Citizen
Travel Expectations None
SQL,
Tecnoempleo.com

Fecha de publicación: 09/01/2025